Credit Servicing & Administration: Protect Your Assets, Grow Your Business

For a business that offers credit or provides loans, managing the post-origination process can be a heavy burden. It requires meticulous record-keeping, consistent communication, and a proactive approach to collections. Credit servicing is a specialized service that handles all of these critical tasks for you, ensuring your financial assets are well-managed from the moment a loan is disbursed until it is fully repaid.

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At Brookestone Funding, our credit servicing solutions are designed to help you streamline operations, mitigate risk, and focus on what you do best: growing your business. We act as your expert back-office team, handling the administrative complexities so you don’t have to.

What Is Credit Servicing?

Credit servicing, also known as loan servicing or credit administration, refers to the full-lifecycle management of a credit portfolio. This is distinct from a simple collections service, as it encompasses a broader range of responsibilities and a more proactive, administrative approach.

Our services include:

Payment Processing: We ensure all payments—principal, interest, and any fees—are collected, processed, and accurately recorded in a timely manner.
Borrower Communication: We handle all communication with your clients regarding their accounts, from sending monthly statements to answering questions and addressing concerns.
Delinquency Management: We manage overdue accounts with a professional, systematic approach, working with borrowers to resolve issues while protecting your cash flow and maintaining a positive relationship.
Reporting & Analytics: We provide comprehensive reporting on your portfolio’s performance, giving you real-time insights into payment trends, delinquency rates, and overall asset health.

The Benefits of Professional Credit Servicing

By outsourcing your credit administration to Brookestone Funding, you gain several strategic advantages:

Improved Cash Flow: Our diligent payment processing and proactive delinquency management ensure a steady and predictable flow of income from your credit portfolio.
Reduced Administrative Burden: You can free up your internal resources from time-consuming tasks like payment reconciliation and collections, allowing your team to focus on sales, marketing, and business development.
Lower Risk of Bad Debt: Our systematic approach helps identify and address potential issues early on, mitigating the risk of non-payment and protecting the value of your assets.
Enhanced Customer Relationships: We handle communications with professionalism and care, ensuring a positive experience for your clients while securing your financial interests.
Scalability: Whether you have a handful of clients or a large, expanding portfolio, our solutions can scale to meet your needs without the hassle and cost of hiring and training a dedicated internal team.

Credit Servicing vs. Debt Collection

While both services deal with debt, they operate on different points of the financial lifecycle.

Credit servicing is proactive and focused on the entire life of a loan, from regular payment collection to managing minor delinquencies. It is a long-term partnership aimed at maximizing the value of your assets.

Debt collection, on the other hand, is a reactive service that typically begins after a loan or invoice has become severely delinquent. Its sole purpose is to recover past-due funds, often with a more aggressive approach that can strain or damage customer relationships. Brookestone Funding’s credit servicing prevents the need for debt collection by addressing issues early and professionally.

Ready to streamline your credit management and protect your portfolio? Contact us today to learn how our credit servicing and administration solutions can work for you.

Frequently Asked Questions (FAQ)

Who uses credit servicing?

Businesses that extend credit to their clients or provide loans, such as equipment finance companies, commercial lenders, and private capital firms.

Is credit servicing the same as debt collection?

No. Credit servicing is a comprehensive, proactive management of an entire credit portfolio, while debt collection is a reactive service focused on recovering severely past-due debt.

Is my client relationship protected?

Yes. We act as a seamless extension of your business and handle all communication with the utmost professionalism to protect your brand and customer relationships.

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Other Services

Line of Credit

A fast approval process requiring minimal paperwork to provide you with a flexible loan.